OnFulfillment Blog | Marketing Fulfillment

From creating promotional mailers and sales kits to assembling employee welcome packages and product launch bundles, kitting and assembly projects play an important role in many marketing organizations. These projects, however, include dozens if not hundreds of moving parts and require detailed coordination, space, time, and accuracy. When managed internally, they can easily become complex and costly, resulting in embarrassing unforced errors.

That’s why an increasing number of companies are turning to comprehensive marketing fulfillment organizations to help them with their kitting and assembly projects. These partners specialize in managing every stage of the process—from sourcing materials to assembly, warehousing, and distribution—delivering the expertise needed to improve efficiency, quality, and scalability.

All successful companies project a certain image that is reflected in everything they do.  This image—the corporate brand—is the foundation of all their communications, exhibiting a distinct personality that represents the company to the outside world.

Effective brands convey a sense of confidence, competence, and trustworthiness.  Customers want to partner with a company that exudes expertise and knowledge.  There is comfort in trusting your business to a vendor whose brand imparts the feeling that they unquestionably understand that challenges you’re facing.

  During a recent interview, someone asked me if there was a time when I knew events and developments were changing the marketing fulfillment business forever.

Without hesitating, I said “Yes—1998.”

That was the year I was first exposed to the true power of the Internet. Of course I was aware that it existed; it was a place to browse and explore various topics or research businesses—nothing more than a novelty or online encyclopedia, really. Safe to say, up to that point, no one could say for certain where it was headed.

Autumn is upon us. That means tradeshow season—and all the work that entails—can’t be far behind.

Every year, preparing for upcoming events raises a number of questions and concerns. Some of these are new and unique to the current season, but most are recurring issues or themes that are critical to effective planning but are also easy to forget. Learning from the past can help you prepare for the future, but it’s hard to remember all those details when you’re busy with all your other important projects.

As you well know, there are lots of factors you need to think about ahead of any new trade show season. You want to be as prepared as possible to avoid the normal chaos that surrounds every event. Effective planning means not having to scramble at the last minute to get materials produced, or resort to expensive expedited shipping methods to get those materials to your booth on time.

Over the past decade or two, it has become increasingly common for marketing organizations to outsource the bulk of their writing, design, and fulfillment services to outside vendors.

From a business perspective, it makes a lot of sense. It’s typically more cost-effective to bring in outside help only when needed rather than hire—and pay for—full-time staff. It’s largely a transactional relationship that lasts only as long as the project in question, and it works well for both sides.

Managing those relationships so that they continue to benefit both sides, however, requires some work. It’s natural to grow comfortable with the vendors you’ve carefully groomed over the years, steeping them in your corporate culture. They know you; you trust them. It’s comfortable. It’s…easy.

That’s when it’s time to take a close and critical look at the relationship.